Absolute worst service one can get. This the 3rd time I have received a shipment with Rhenus, from 3 different companies, and not 1 has worked out as communicated! The latest one, the driver arrived outside of the delivery window, rang the doorbell, I let him in, he unpacked, repacked and left without saying anything. After several calls, he said he forgot a package and had to return to warehouse. The warehouse is a 20 minute drive away, but he took over two hours. Why are companies using them? You do realize that the way they treat us, reflects directly on you! Stop using Rhenus!

The curriers were so polite and helpful. They carried my dishwasher and refrigerator carefully, to fit through the door they have taken off the refrigerator handles and after positioning they have mounted it again.

i ordered from Ikea and they delivered the furniture broken. I saw how they were charging the furniture and then literally throwing it into the floor of my flat.
I had to exchange 3 packages just because when i opened these, the items were damaged and could not be assembled.

On time delivery
Thank you

Avoid Rhenus Home Delivery at all costs.

The deliveryteam claimed to not be responsible for any booked installationservices, that another team would come, and refused to do them. Of course they were lying. If that happens to you, just ask for the deliveryslip. It should show all services they are responsible for.

@Rhenus: looking at other posts here makes it look like that this isn’t an exception and it seems you are either aware of this practice or even encourage it. Great job!

They came in the time frame of the appointment, they also called me to informe that they will arrive within an hour. They were kind and friendly. They also took the packaging of the washing mashine to clean the space.