The boxes themselves are great and I had a few weeks where it all went fine, but my most recent box didn’t arrive. Despite contacting Marley Spoon 4 times over the 4 days since the box did not arrive, I’ve never heard anything back from them except automated responses that ask me to respond if I haven’t got my box — which I do and then they don’t respond. I’ve also tried calling and couldn’t get through to anyone.

Customer service seems basically non-existent and at this point it’s looking like they’ve just taken my money and disappeared.

EDIT: I eventually did get some help and a refund for the missing box so have updated to 2 stars, but overall having to do so much chasing myself to make that happen was not what I expected or needed from the experience.

We were getting hello fresh but were getting abit bored of the recipes. So we decided to try marley spoon and for the past 2 weeks we have been disappointed. Don’t get me wrong, the flavours and recipes are great but the ingredients and packaging have been terrible. Last week I opened the chicken only to be overwhelmed by the stench of rotten meat. This week we have had our cold goods arrive covered in chicken juice because the hard plastic chicken packaging has been cracked open during packing.
Safe to any we will be returning to hello fresh

I love Marley Spoon! Ingredients are so fresh and of good quality and I really enjoyed most of the recipies, albeit not all. But its a learning curve,

The boxes are delivered to the door and the convenience of not going to the Supermarket to get ingredients is great.

HonourI haven’t used their services in over a year, suddenly my PayPal account was charged $89.89 like 2am in the morning and I contacted their customer service same day via chat and advised I never went to your website and never made an order. Few days later I got an sms notifying of delivery, found out they still went ahead and delivered food I never ordered to an old address that I no longer live at and haven’t for over six months. I created a PayPal dispute which got rejected because Marley told me they delivered the goods so I owe them money. I told them that is unfair, they told me my accounts subscription unpaused itself but I never paused it in the first place. No matter what I told them, they didn’t want to listen or support me because they were in error and not me but they still took my money anyway.

I will never return to them and I will never recommend them to anyone else and that includes Dinnerly or any other affiliated company.

Replying to Marley Spoon:
I contacted you on June 2nd early in the morning the same day of the transaction. Your customer service chat support team ignored me. I told you that account was used by my family, and the last order ever placed with you was 23rd June 2024 and I’ve gone through a divorce last year, lost my marriage, my children, my ex wife even though the account was in my name was managed by her. I shouldn’t be at fault for your silly system. I want you to look at all the sibling dinner food service you manage and have my old accounts removed from your systems, if I find another charge from another account I will contact the bank and mark it as fraud and unauthorised. You lied to PayPal and told them I never contacted customer service but that is untrue, I did it via the online chat on Marley Spoon’s website.

You may write on the public forums that you strive to improve your services, you state you understand but you don’t do any of those things behind closed doors and you chose to ignore and charge anyway. I contacted you well before any deadline/cutoff but sadly you were just after money.

I have spoken to your customer service via email but not since this review, and in your responses you said that I had plenty of time to notify you of a problem before delivery and it’s my responsibility . I chased you up on the same day that you charged me!!! And you lied and said I never contacted you seriously, cannot trust your words, it’s not that I’m an unhappy customer it’s because I never created an order, and I don’t even know what you delivered, I don’t have any of those emails. It’s all just crap, and no it’s not in my junk folder! The last email was on 26th June, that was my inquiry, you never reached out to me first even when I created a PayPal dispute!

I like the variety of meals.
I wish we could search for everything EXCEPT vegetarian and vegan.
I wish the meals were already in separate bags like other providers do. It’s about convenience. To have to separate them and find bags to suit takes away from how quick and easy it should be.

I really enjoy Marley Spoon, especially the 15-minute meals. I work long hours, so I always go for the quick and easy options. The produce is always very fresh and lasts longer than most other meal delivery services, which is so important to me. Customer service has been excellent—I’ve never had any issues. I would love to see more seasonal meal options though. Since it’s winter here in Perth, more soups and hearty stews would be amazing and in summer more salad recipes. Overall, I’m very happy!

Tried to set up for my parents to try. They can’t get the trial because when they were travelling, my brother lived in their house with his wife and 7 children. He moved out when they came back but apparently, even though he now gets deliveries to another address, they’re still not allowed to try it.

Great recipes easy to follow steps and very good quality ingredients. Highly recommend

My Marley Spoon meals are always delicious, easy to follow recipes and good quality ingredients! the portions are always perfect as well. The only disgruntle I have is I wish they reused their boxes, cool bags and ice packs.

Marleyspoon has been amazing! The recipes are easy to follow, quality of ingredients is good; especially the meat and the combinations of flavours make us feel like we are eating out every night. The stress of having to think about what to have for dinner has gone and we are eating healthier and enjoying cooking again. There are also enough gluten free options for us.

Good fresh food. Nice flavours, but getting a bit tired of.. everything garlic and lots of coriander. Not enough protein to carb. Think we’ll give it a break for a while.

Today I caught the driver dropping my delivery from a height over the fence. I was standing right there. This happened last week and priors deliveries had been left on the verge. I have informed of instructions and there should be no problem. Goods are damaged and need replacing. Attempts to cont marley spoon have gone unanswered. Meat has been of poor quality

We have had Marley spoon for 3 weeks now and we couldn’t be more impressed with all the recipes! The meat and vegetables have been fresher than anything we could buy at the supermarket. The delivery is also amazing! We couldn’t recommend it more!

Most of the meals are very nice and quality fresh ingredients.
There was a mince pack where the mince wasn’t very good quality and not much supplied.

I do find the cold packs aren’t very cold
Which is a worry when meat is concerned!!!

I think it could be the plastic used, the hello fresh cold packs seemed to be colder they used a clear maybe thinner packet.

The meals have been amazing, I’m glad I decided to try your meals, great service, taste and value for money